Privacy Policy
Welcome to Unravel Experiences (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data and information when you use our services, including our mobile application, website, customer support, or any other traveling-related services. This Privacy policy sums up how we collect, use, store, and protect your personal data or information. By using our services, you agree to the terms mentioned in this Privacy Policy. With our Privacy Policy, we ensure your personal data remains confidential, secure, and only for intended purposes. This Privacy policy also outlines your rights to the data you provide to us and how it is used.
Information We Collect
We collect personal and non-personal information to make your travelling experience better.
Personal Information
We may collect personal data when you book a package, create an account, contact customer service, or interact with our services, including:
- Identity Data: Full name, date of birth, gender, passport/visa details
- Contact Details: Email address, phone number, mailing address
- Payment Information: Credit/debit details, billing address
- Travel Information: Flight details, hotel bookings, tour bookings, meals, preferences, and any other special requests.
- Account Details: Login credentials, account preferences
- Communication mediums: Messages, feedback, and reviews shared via WhatsApp or any other app.
Non-Personal Information
We may gather non-personal data, such as:
- Device and Technical Information: IP address, device ID, operating system, browser data
- Cookies and Tracking Data: Website usage data, browsing operation, interactions with our ads and services
How We Use Your Information
We use your data for various purposes, including:
- To process and manage bookings: Ensuring smooth travel arrangements, payment processing, and confirmations
- To provide customer support: Assisting with travel queries, cancellations, and refunds
- To enhance user experience: Personalizing recommendations and travel offers based on past behaviour.
- To communicate with you: Sending emails, SMS, or notifications regarding your travel plans, special offers, and updates
- To comply with legal obligations: Meeting regulatory and government requirements for travel services
- To prevent fraud and security risks: Detecting suspicious activity and ensuring platform security
How We Share Your Information
We do not sell or rent your personal information. However, we may share it with third parties in the following circumstances:
- Travel Service Providers: Airlines, hotels, car rental agencies, tour operators, and third-party booking partners to facilitate your reservations
- Payment Processors: Banks, financial institutions, and fraud prevention agencies to complete transactions securely
- Legal and Regulatory Authorities: If required by law, government authorities, or to protect our legal rights
- Marketing and Advertising Partners: With your consent, we may share data with third-party advertising networks for personalized travel promotions
How We Protect Your Information
We take data security seriously and implement measures to safeguard your information, including:
- Encryption and Secure Transactions: Payment data is encrypted using industry-standard security protocols
- Access Control: Restricted access to sensitive data, available only to authorized personnel
- Regular Security Audits: We monitor and update our security systems to prevent data breaches
Your Rights and Choices
You have the following rights regarding your personal data:
Access and Correction
You can request access to your personal data and update any inaccurate information.
Data Deletion
You may request that we delete your data, subject to legal and business obligations.
Opt-Out of Marketing
You can unsubscribe from promotional emails and messages at any time.
Cookie Preferences
You can manage or disable cookies through your browser settings.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic.
- Essential Cookies: Required for website functionality
- Analytics Cookies: Used to understand user behavior and improve services
- Marketing Cookies: Used for personalized advertising campaigns
You can modify your cookie preferences in your browser settings.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you request deletion, we will securely erase your data unless required by law.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies before sharing your data.
International Data Transfers
If you access our services from outside India, your data may be transferred to servers located in other countries with different data protection laws. We ensure that international transfers comply with legal requirements.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Continued use of our services after changes means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:
Phone / WhatsApp: +91 97405 56008
Email: travel@unravelexperiences.com